Articles from Medallia Inc.

Medallia Inc., the global leader in customer and employee experience, today released its 2026 State of Customer Experience Report, a comprehensive look at how organizations are navigating rapidly shifting consumer expectations, AI adoption, and operational pressure. The findings reveal a concerning trend, that while organizations remain bullish on their progress, actual experience quality has hit a plateau and the gap between brands’ perception and consumer reality is widening. Although 66% of CX practitioners believe experiences improved last year, only 17% of consumers agree. This gap underscores a pivotal opportunity for CX teams to prove value, not just intent – and they’re finding early success with AI.

Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, one of the United Kingdom’s top-performing water providers, to revolutionize customer engagement and satisfaction across its extensive service network.

Medallia Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that it will report financial results for the second quarter of fiscal year 2022 on Thursday, September 2, 2021 after the market close. Due to the Company’s pending acquisition by Thoma Bravo that was announced on July 26, 2021, there will not be a conference call or live webcast to discuss these financial results.

Medallia Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that it will report financial results for the first quarter of fiscal year 2022 on Tuesday, June 1, 2021 after the market close. Medallia will host a conference call to discuss the results at 1:30 p.m. PT on the same day.